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CMHA North and West Vancouver Branch

Local Mental Health Community Services

Here are some other local community services and resources you may find helpful.

North Shore Community Mental Health and Addiction Services

These services are provided by Vancouver Coastal Health and covered by BC’s Medical Services Plan (MSP). These services are located at the HOpe Centre, 1337 St Andrew’s Ave, North Vancouver, BC V7L 0B8. Phone 604-984-5000.

  • Adult Assessment and Treatment Services
    Assessment and Treatment Services offers several time-limited services to support individuals in achieving their treatment goals, including mental health assessments, psychiatric diagnoses, treatment planning and care coordination, counselling and support, educational groups. They can be accessed by a referral from your GP or family doctor to the Central Intake.
  • Community Psychiatric Services
    Community Psychiatric Services (CPS) provides a specialized service who, either have a serious or persistent mental illness or may be in the process of developing such a disorder. CPS offers a wide range of services, case management, psychiatric consultation, concurrent disorders services, family support and education, variety of educational support groups, community residential program, assertive community outreach, Rehabilitation Program (Peer Support, Occupational Therapist, Individual Placement Services). They can be accessed by a referral from your GP or family doctor to the Central Intake.
  • Rapid Access Psychiatric Services
    The Central Intake has capacity for Rapid Access Psychiatric Services (RAPS) and provides urgent psychiatric interventions for adults who are experiencing acute symptoms of a mental health disorder. RAPS can be accessed by a referral from your GP or family doctor to the Central Intake.
  • Adult ADHD Clinic
    The Adult ADHD Clinic provides diagnosis and short-term treatment for young adults with ADHD, aged 17 to 35. The clinic offers assessment and diagnosis, education, skill development and ongoing work with family physicians. The clinic accepts patients based on a referral from their family doctor to the Central Intake.
  • North Shore Acute Home Base Treatment
    Acute Home Based Treatment offers short-term acute for individuals with mental illness in their home setting instead of going to hospital. This service is for people experiencing an increase in symptoms or distress related to mental illness or substance use. Referrals may be made by a medical professional (e.g. General Practitioners, Psychiatrist, Case Manager) in the hospital and the community.
  • Community Transition Program
    Community Transition Program provides a structured, supportive environment where adults can learn to better self-manage their mental health challenges. Services include information and referrals to help individuals connect and integrate with community services for longer term follow up care. Psychological rehab model is utilized and average length of stay is 8-12 weeks. Referrals may be made by a medical professional (e.g. General Practitioners, Psychiatrist, Case Manager) in the hospital and the community.

Magnolia House
720 East 17th Street, North Vancouver, BC V7L 2W8
Phone 604-984-2789
Magnolia House is a 7-bed, 24 hour crisis facility for individuals of ages 14 years and up with mental illness experiencing an increase in symptoms. It provides a short-term psychiatric emergency and crisis intervention. Mandate is to provide rapid, urgent, voluntary, short stay, residential placement and mental health/psychiatric treatment for individuals with psychiatric diagnoses, and in crisis. Services provided in a home like setting with the least disruption to client’s life, occupation and natural support networks.

Referrals may be made through Acute Psychiatric Unit, Psychiatric Emergency, and Community Mental Health Services. Referral may also be made through Rapid Access Psychiatric Emergency Room at Lions Gate Hospital.

Stepping Stones Concurrent Disorders
Suite 250-145 West 17th Street, North Vancouver, BC V7M 3G4
Phone 604-982-5610
Stepping Stones Concurrent Disorder Services is designed to support people struggling with problematic substance use or concurrent mental health and substance use issues. The team consist of doctors, nurses and counsellors with dual training in mental health and addictions. Services offered include a daily drop in group, outpatient program and addiction consultation, and individual therapy. Referrals may come from variety of sources, including clients themselves, and family doctors.

North Shore Older Adult Mental Health Team
Suite 350 – 145 West 17th Street, North Vancouver, BC V7M 3G4
Phone 604-982-5600
The Older Adult Mental Health Team is an interdisciplinary team offering psychiatric assessment and treatment for older adults over 65 years, who may require outreach services. The team also provides psychosocial rehabilitation, substance use assessment, treatment and consultation, abuse and neglect assessment and consultation of clients unable to seek support and assistance. Services can be accessed by a referral from your GP or family doctor.

Health Connections Clinic
148 East 15th Street, North Vancouver, BC V7L 2R1
Phone 604-984-3777
Health Connections Clinic is an easy-to-access primary care for North Shore residents without a family doctor who have complex medical, mental health and/or substance use challenges. No referral necessary.

North Shore Community Resources for Child and Youth Mental Health

For clinical and supplementary support services for Child and Youth Mental Health, see Community Resources for Child and Youth Mental Health.

North Shore Child and Youth Mental Health and Addiction Network
Phone 604-904-4300
The NETWORK is comprised of a coordinated continuum of services and is funded by the Ministry of Children and Family Development (MCFD) and Vancouver Coastal Health. Services include MCFD’s Child and Youth Mental Health program, the Child and Adolescent program, Youth Concurrent Disorders program, Child and Youth Addictions Day Program and the Child and Youth Mental Health Hospital Liaison program.

Intensive Youth Outreach Services (iYos)
152 East 15th Street, North Vancouver, BC V7L 2R1
iYos intake line: 604-984-3884
iYos main office 604-988-3131 Ext. 5406
Intensive youth outreach services is a confidential mobile outreach service for North Shore youth (13-19 yrs) who do not need the instant services of the Lions Gate Hospital Emergency Department but need care within 24-72 hours. No referral necessary.

Other Mental Health Organizations

In addition to the Canadian Mental Health Association, here are some other non-profit organizations providing mental health services, supports and resources.

Pathways Serious Mental Illness Society
(formerly the North Shore Schizophrenia Society)
Phone 604-926-0856
205-1865 Marine Drive, West Vancouver, BC V7V 1J7
Pathways Serious Mental Illness Society is a pioneering family-support organization, providing help for those who have relatives with mental illness. They offer personal support and information, education, awareness, and advocacy.

Mood Disorders Association of British Columbia
Phone 604-873-0103
480 – 789 West Pender Street, Vancouver, BC BC V6A 1H2
The Mood Disorders Association of BC offers a variety of services including group medical visits, support groups, as well as counselling and wellness services.

FamilySmart®
(formerly the F.O.R.C.E. Society for Kids’ Mental Health)
Phone 604-878-3400
FamilySmart® comes along-side young people and families to provide support, navigation assistance and information and then invites them and professionals to come-alongside each other to learn with and from each other to enhance the quality of experiences and services for child and youth mental health.

Kelty’s Keys

Kelty’s Key is your source for online therapy. Kelty’s Keys offers tailored treatment from an online therapist, or work on your own with our self-help resources. With Kelty’s Key, getting the help you need is flexible and accessible. Kelty’s Keys is publicly funded by Vancouver Coastal Health, making all services 100% free. More information here: https://www.youtube.com/watch?v=MVbU0T4IPRA&feature=emb_logo

Online Mental Health Information

MindHealthBC
A trusted source of mental health and substance use information for individuals and families in BC. The site features a screening quiz with online information, interactive self-help programs and local in-person service recommendations based on your quiz results. You can also find information and services to support someone you know with mental illness. Developed by Vancouver Coastal Health and Providence Health Care in partnership with the Shared Care Committee – a joint committee of the Doctors of BC and the Ministry of Health, MindHealthBC is a tool you can trust.

Bounce Back® Online
CMHA’s Bounce Back Online is a self-help program that gives you the skills to manage your depression or anxiety and feel better at your own pace. It uses interactive video-based modules, fillable e-books and interactive worksheets designed to give you the tools you need to help yourself.

Bounce Back® with telephone coaching
With this supported self-help program, a trained Bounce Back® coach will help you learn and apply a range of skills which further expand on the online program. The coach will help keep you on track and offer support as you work through the program you create together. All materials are available to download or hard copies can be mailed to you if you prefer. This service is available in English, French, Cantonese and Punjabi. A doctor’s referral is required to access telephone coaching. Call 1-866-639-0522 (toll-free) for more information.

HeretoHelp.bc.ca
A trusted source of mental health and substance use information for individuals and families in BC. The site features thousands of resources including personal stories, info sheets, workbooks, screening self-tests and content in 11 languages. The service is managed by CMHA BC on behalf of the BC Partners, a group of seven non-profit agencies.

Heads Up Guys
This website created for men, offers health strategies for managing and preventing depression. It includes a self-check quiz and real stories from men who have experienced depression.

Suicide Information

Centre for Suicide Prevention
Provides information, education, and skills to respond to the risk of suicide for individuals, communities and organizations, as well as resources for the bereaved of suicide.

Canadian Association for Suicide Prevention
Helps locate crisis centres in every area, locate conferences, create suicide safer communities, information about suicide and survivor support.

Other Advocacy and Support Organizations

Youth in BC
An online crisis chat service for youth offered by the Crisis Intervention and Suicide Prevention Centre of BC. Available from Noon to 1 am in BC and the Yukon.

Victim Link
Phone 1-800-563-0808
A toll-free, confidential, multilingual telephone service available across BC and the Yukon. Victim service workers can provide information and referrals to all victims of crime and crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Seniors Abuse and Information Line
Phone 1-866-437-1940
Provided by the BC Centre for Elder Advocacy and Support the Seniors Abuse and Information Line is a safe place for older adults, and those who care about them, to talk to someone about situation where they feel they are being abused or mistreated, or to receive information about elder abuse prevention.

Disability Alliance BC
Champions issues impacting the lives of people with disabilities, including those related to mental illness. Services include support, information and one-on-one assistance for people with disabilities to access provincial and federal disability benefits.