Exciting Update: Peer Assisted Care Team (PACT) Becomes CRCL! 

We’re excited to share an important update regarding our Peer Assisted Care Team (PACT) program. Effective immediately, PACTs across BC, including North Shore PACT, will be rebranded as CRCL (pronounced “circle”), which stands for Crisis Response, Community-Led. 

This rebrand reflects our ongoing commitment to delivering high-quality, community-based crisis response services to those in need.

What is CRCL? 

CRCL is a mobile, community-led crisis response team designed to provide immediate, urgent mental health support for individuals 13 years and older who are experiencing a mental health crisis. These teams offer on-the-ground support through trained professionals, such as peer support workers, licensed clinical social workers, paramedics, and nurses. In addition to their professional experience, CRCL Crisis Responders undergo over 100 hours of training in trauma-informed crisis intervention and de-escalation techniques.

What’s Changing? 

New Name: Peer Assisted Care Team (PACT) is now CRCL. 

New Websites:

• For local updates and information on the North Shore, visit CRCLNorthShore.ca
• For provincial updates and information, visit CRCL.ca

What’s Staying the Same?

All program details, including our service number and hours of operation, remain unchanged.
CRCL teams will continue to serve 5 communities across BC, including:

• North West Vancouver: CMHA North and West Vancouver Branch
• New Westminster: Lower Mainland Purpose Society
• Victoria: AVI Health and Community Services
• Comox Valley: AVI Health and Community Services, in partnership with K’ómoks First Nation
• Prince George: Prince George Native Friendship Centre

Under Development:

• Kamloops: Kamloops Aboriginal Friendship Society

How to Reach North Shore CRCL:

North Shore CRCL is available during operating hours 7 days a week from 8 AM to 12:30 AM, with dispatchers ready to respond immediately to incoming calls. Support is delivered swiftly, within the North and West Vancouver region, by trained crisis responders who are committed to assisting individuals in their time of need.

CALL: 1 (888) 261-7228
TEXT: (778) 839-1831

If someone is in immediate danger, please call 911.

Questions?

If you have any questions about the new CRCL program or how this change affects our service delivery on the North Shore, please feel free to contact CRCL@cmhanorthshore.ca

Schedule your CRCL presentation
If you would like to schedule a presentation within the North Shore on how CRCL can support your community or workplace, please contact: chloei.andres@cmhanorthshore.ca

Thank you for your continued support and for helping us spread the word about this exciting new phase for our Peer Assisted Care Team (PACT). We look forward to working together to provide the best possible crisis response services to our communities.

CRCL is funded by the Province of BC, developed and administered by the Canadian Mental Health Association, BC Division and delivered by local community-based organizations