Speak to your doctor, or go to your nearest hospital emergency room, Urgent Primary Care Centre (UPCC), walk-in clinic or community health centre.
Are you in crisis
or in an emergency?
Call or text our Peer Assisted Care Team (PACT)
Our mobile, community-led team will respond to crisis calls related to mental health and substance use on the North Shore for residents ages 13+ 7 days a week, 8 am to 12:30 am.
Call 1 (888) 261-7228 or text (778) 839-1831 – available in English and Farsi.
Call 1 (888) 261-7228 or text (778) 839-1831 – available in English and Farsi.
If you or someone around you is in immediate danger/or safety risk, call 911
If you’re thinking about ending your life or are concerned about someone who may be, call or text 9-8-8 toll-free
9-8-8 provides support anytime in English or French. It’s a Suicide Crisis Helpline for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement.
Need someone to talk to right away?
If you are worried, confused or just need someone to talk to, there is help available.
- Mental Health Support Line: Call 310-6789 (do not add 604, 778 or 250 before the number). This number will connect you to your local BC crisis line without a wait or busy signal, 24 hours a day. Crisis line workers are trained to help provide emotional support as well as mental health information and resources.
- Kid’s Help Phone: Call 1 (800) 668-6868. For kids and teens (ages 20 and under), professional counsellors are available to help, 24 hours a day. It’s free, confidential and anonymous.
- Vancouver Coastal Region Distress Line: (604) 872-3311
- Kuu-us Crisis Line (for First Nations, by First Nations): 1 (800) 588-8717
- Seniors Distress Line: (604) 872-1234
- Online Chat for Youth: www.YouthInBC.com (Noon to 1am)
- Online Chat for Adults: www.CrisisCentreChat.ca (Noon to 1am)
Looking for community support services?
Kelty Dennehy Mental Health Resource Centre is located at the HOpe Centre, Lions Gate Hospital. They can help you navigate the mental health system and get information. Call (778) 246-6062 or email keltyhope@cmhanorthshore.ca
North Shore Resource Guide
Browse through the categories below, or download the brochure PDF, for a list of local supports and services.
Support for Seniors
Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS)
Retirement pension, monthly financial supplements for those 65+ years old
Seniors One Stop program & Better at Home program, North Shore Community Resources
604-982-3312 (Seniors One Stop) for resource navigation
604-982-3321 (Better at Home) for low cost in-home care
Seniors Outreach & Safehouse, Hollyburn Society
Housing outreach and short term transitional housing
North Shore Neighbourhood House
Peer support, fitness/recreational classes for all ability levels
Capilano Community Services
Seniors’ hub, volunteer medical driver, short-term health equipment loan program
Support for Youth
Foundry North Shore
Mental health/substance use support, primary care, peer support, social services for youth ages 12-24
Counselling program & PROUD2BE, Family Services North Shore
Individual counselling and drop-in support groups for youth ages 16-24, LGBTQ2S+ friendly
Y Minds
Individual counselling and drop-in support groups for youth ages 16-24, LGBTQ2S+ friendly
Youth Safe House, Hollyburn Society
1-877-789-6884 (24 hour line) 24/7, 7 days a week
Farsi-specific supports
IMPACT North Shore
Newcomer support for housing, employment, mental health education, parenting
BC International Seniors Society (BCISS)
Support and activities for Farsi-speaking seniors
Parenting Support Group for Mothers, North Shore Women’s Centre
Parenting Support Group for Mothers
Support Group for caregivers of people living with dementia, Alzheimer Society BC
Housing & Shelter
Outreach Services
Adult Homelessness Outreach, Lookout Society
604-982-9126 (ext. 0)
North Shore Solutions Navigator Program604-220-8431 or 604-230-2454
Outreach Services, North Shore Crisis Services Society
North Shore Shelters
North Shore Housing Centre, Lookout Society
604-982-9126 (ext. 0)
705 West 2nd St, North Vancouver
24/7, 7 days a week
Sage Transition House, North Shore Crisis Services Society
604-987-3374 (24 hour women’s support line)
24/7, 7 days a week
Rental Assistance
Rental Assistance program, BC Housing
BC Rent Bank
Rent Bank, Harvest Project
Food Banks & Grocery
Outreach Food Program, CMHA North & West Vancouver
Learn more about our Outreach Services
#300 – 1835 Lonsdale Ave, North Vancouver
Thursdays: 9:30am-3:30pm
Quest Food Exchange
167 1st St East, North Vancouver
Monday-Friday: 9am-5:45pm
Saturday: 9am-3:45pm
North Shore Food Bank, North Shore Neighbourhood House
604-987-8138 (ext. 200)
225 East 2nd St, North Vancouver
Wednesdays: 9am-6pm
St. Andrew’s United Church, in partnership with Harvest Project
1044 St Georges Ave, North Vancouver
Tuesdays: 11am-1pm
North Vancouver Community Food Bank, Salvation Army
105 West 12th St, North Vancouver
Monday-Friday: 10am-4pm
Emergency Food and Toiletries, North Shore Women’s Centre
131 2nd St E, North Vancouver
Tuesdays: 12pm-2pm
Clothing & Household
Shelter to Home
Good Stuff Connection Clothing Program, North Shore Crisis Services Society
Salvation Army
Internet for Good program, Telus
Low-cost internet for low income families
1-888-221-1687 or internetforgood@telus.com
Health & Mental Health
Counselling Programs, CMHA North & West Vancouver
Short-term subsidized counselling in English & Farsi.
Primary Care Clinic, Health Connections Clinic
148 East 15th St, North Vancouver
For those with no regular Family Doctor and face complex medical, mental health and addictions, and/or socio-economic needs
Urgent and Primary Care Centre (UPCC)
Suite 200, 2nd Floor, 221 West Esplanade, North Vancouver
Same-day care for non-life threatening health concerns within 12-24 hrs
604-973-1600 (ext. 3)
North Shore Nar-Anon Family Support Group
For adults affected by someone else’s addiction
Stepping Stones Concurrent Disorders Service, VCH
Substance use and mental health support
Turning Point Recovery Society
Bed-based and outreach addiction recovery programs
604-971-0111 (for women)
604-988-4317 (for men)
Sexual Violence Support
Victim Support, Hollyburn Society
Sexual Assault Response Phone Line, Family Services North Shore
604-924-7676 (24 hour line)
Salal Sexual Violence Support Centre
1-877-392-7583 (24 hour line)
Options for Sexual Health, North Vancouver Clinic
Parkgate Health Centre, 2nd Floor, 3625 Banff Court, North Vancouver
Disability Support
Community Living Society
Community Living BC
North Shore Disability Resource Centre
Intellectual Disabilities Society, North & West Vancouver
Legal Assistance
Legal Aid BC
Family, criminal, and immigration law guidance for no cost with priority given to low-income households
Community Legal Assistance Society (CLAS)
Provides legal advice related to human rights, housing, income security and mental health rights
MOSAIC
Provides support for low income migrants such as legal advice, health, and employment guidance
Native Court Worker and Counselling Association of B.C.
Provides legal and court services to Indigenous people
IMPACT North Shore
Basic info on legal system, rights and responsibilities for new immigrants
Community Legal Services Program, North Shore Community Resources
Provides free legal info, advice, and advocacy services to those facing disputes or legal issues
Residential Tenancy Branch, British Columbia Human Rights Tribunal
Call for Distress
Community Response
Peer Assisted Care Team (PACT), CMHA North & West Vancouver
Mental health emergency support in-person or by phone. Learn more about PACT
Call: 1-888-261-7228
Text: 778-839-1831
7 days a week, 8am-12:30am
Municipality support
Police / Fire / Ambulance
Non-emergency RCMP
Non-emergency West Vancouver Police
Victim Services
District of North Vancouver (DNV) Fire and Rescue
City of North Vancouver Fire Department
Provincial or National
310 Mental Health Support
Connects to a BC crisis line, without a wait or busy signal
310-6789 (no area code)
Indian Residential Schools Survivor Society (IRSSS) Lamathut Crisis Line
1-800-721-0066 (24-hour line)
KUU-US Crisis Line Society Support for Indigenous Adults and Youth
250-723-4050 (adults)
250-723-2040 (youth)
The National Indian Residential School Crisis Line
Emotional/crisis support for residential school survivors
1-866-925-4419 (24-hour line)
Youth Against Violence Line
1-800-680-4264 (24-hour line)
Kids Help Phone
1-800-668-6868 (call, 24-hour line) or 686868 (text)
Pflag Canada
Peer support for issues related to gender identity/expression and sexual orientation
Canadian Human Trafficking Hotline
24/7 confidential and multilingual support for victims/survivors or human trafficking