Crisis Response. Community Led (CRCL)

CRCL is a mobile, community-led crisis response team that provides support to people experiencing a mental health crisis.

Our trained crisis workers respond to mental health crises, offering immediate assistance, de-escalation, and follow-up support to individuals 13+ on the North Shore.

Available in English and Farsi

Service hours: 7 days a week, 8:00 am – 12:30 am

Ways to contact CRCL

Testimonial

“CRCL (formerlly PACT) has been an invaluable resource when I have been in crisis. They have been encouraging, caring and consistent. Their staff is very knowledgeable and they practice trauma informed care. They offer to find other resources as well.”

“In 22 years of interacting with mental health care from a health authority, I have not had such a safe environment for support as I have experienced with CRCL.”

– CRCL North Shore Client

Crisis Response. Community Led.

When you or someone around you is in distress
(North Shore residents ages 13+).

We come to you, on your terms.

Crises we address

CRCL is your local support team that you can reach out to when you or someone around you is in distress due to:

Thoughts of hurting yourself or suicide
Families experiencing challenges
Drugs or alcohol use
Loss of reality
Feelings of hopelessness or despair
Social isolation and loneliness
Fear and anxiety

If you or someone around you is in immediate danger/ or safety risk, call 911.

How we can help

Offer support to you or your loved one over the phone, text, or in-person wherever you feel comfortable
Listen without judgement and provide a safe space for you to share your story and tell us what is going on
Provide crisis counselling and de-escalation
Accompany you to emergency departments, police stations, or community organizations
Connect you to the appropriate resources, services and supports in the community to meet your underlying needs
Provide short-term follow-up care to you and your family after a crisis event

What we can’t do

Perform psychological assessments to diagnose mental illnesses or write prescriptions for medication
Make referrals to psychiatrists or other medical specialists for specific treatments for mental or physical health conditions (but we can help you to access primary care)
Fast-track applications for housing, income or disability assistance, or mental health services

CRCL is a Peer Assisted Care Team Model operated by the CMHA North & West Vancouver Branch and the Province of British Columbia.

To learn more about our community planning process and how this project is growing at a provincial level visit the CMHA BC CRCL webpage.

Download CRCL Posters & Brochure

Our posters and brochure offer information about CRCL that can be shared in the community.

CRCL poster CRCL Brochure

CRCL is funded by the Province of BC, developed and administered by the Canadian Mental Health Association, BC Division and delivered by local community-based organizations

Find more resources

Find additional resources available on the North Shore, including community services and supports.

North Shore Resources