North Shore Peer Assisted Care Team (PACT)

The North Shore Peer Assisted Care Team (PACT) is a mobile community-led crisis response team on the North Shore that attends crisis calls related to mental health and/or substance use across the community.

It is an alternative to emergency services that pairs a mental health professional and a peer worker to provide trauma-informed support to individuals 13+.

Available in English and Farsi

Service hours: 7 days a week, 8:00 am – 12:30 am

Ways to contact PACT

If you prefer to contact us via referral form, fill out the form below.

PACT referral form

If the individual is at immediate risk to themselves or somebody else, call 9-1-1.

Name of individual who requires support(Required)

What type of support is requested?(Required)

When is support required?(Required)

Gender pronouns

Email(Required)

Phone(Required)

Name of person filling this form (if different than above)

Phone

If you are reaching out on behalf of someone else, is that individual aware you have contacted PACT?

Yes

I don’t know

Language preference(Required)

Location

Referral source

Please indicate the name of referring organization (if applicable)

Brief description of situation(Required)

Name

This field is for validation purposes and should be left unchanged.

Trauma-informed, culturally responsive support

Reach out to PACT when you or someone around you is in distress (North Shore residents ages 13+).

Crises we address

PACT is your local support team that you can reach out to when you or someone around you is in distress due to:

Thoughts of hurting yourself or suicide
Families experiencing challenges
Drugs or alcohol use
Loss of reality
Feelings of hopelessness or despair
Social isolation and loneliness
Fear and anxiety

If you or someone around you is in immediate danger/ or safety risk, call 911.

How we can help

Offer support to you or your loved one over the phone, text, or in-person wherever you feel comfortable
Listen without judgement and provide a safe space for you to share your story and tell us what is going on
Provide crisis counselling and de-escalation
Accompany you to emergency departments, police stations, or community organizations
Connect you to the appropriate resources, services and supports in the community to meet your underlying needs
Provide short-term follow-up care to you and your family after a crisis event

What we can’t do

Perform psychological assessments to diagnose mental illnesses or write prescriptions for medication
Make referrals to psychiatrists or other medical specialists for specific treatments for mental or physical health conditions (but we can help you to access primary care)
Fast-track applications for housing, income or disability assistance, or mental health services

PACT is a partnership with CMHA BC and the Province of British Columbia. To learn more about our community planning process, how this project is growing at a provincial level and how to donate, visit CMHA BC PACT webpage.

Download PACT Posters & Brochure

Our posters and brochure offer information about PACT that can be shared in the community.

PACT poster PACT poster Farsi PACT brochure

Find more resources

Find additional resources available on the North Shore, including community services and supports.

North Shore Resources